Help CentreAre the items in your basket on sale? Our offers are usually only valid on full-priced items. An offer will not be applied to any item that is currently on sale. Offer codes will also not work against purchases for Gift Vouchers or Course/Open Day Events.
If none of the items in your basket are on sale, please check the following.
- Did you type the code correctly? If you've misspelled your code, please try again using the instructions above (codes are not case sensitive).
- Is the offer still valid? We always give an end date with our codes, so please check this date hasn't passed.
- Is the offer only valid once per customer? You may have already used the code on a past order. If an offer applies correctly but then is removed after you log in, this is likely to be the reason.
If you are shown a pop-up that explains your code has been applied, but you don't think it has worked correctly, please read the terms and conditions that came with your code and check the following:
- Is there a minimum spend? Please check the terms and conditions of your offer, as sometimes they are only valid if you spend over a certain amount (eg 10% off when you spend £20). If you add more items to your basket to reach the minimum spend, you should find the offer is then applied without you needing to enter the code again.
- Does the offer apply to only certain items? We may run an offer that is only valid if you purchase a certain item or type of item (eg free P&P when you buy tulips). Please check your basket contains the required items. You can add additional items to your basket, so long as the original offer terms are met.
- Are the items in your basket under a different offer? Sometimes we may run special offers on certain products, which are applied automatically and don't require you to input a code. You may find other offer codes are not valid on an item that has already been discounted.